Helpdesk Analyst

Job Description:

Oundle School is seeking a Help Desk Analyst to support the School and the IT Services team in delivering IT applications and infrastructure across different functional and technical areas.

The Role
The Help Desk Analyst acts as the routine contact point for the IT Service, receiving and handling requests for support. The role responds to a broad range of service requests for support by providing information to fulfil requests or enable resolution, it provides first-line investigation and diagnosis and promptly allocates unresolved issues as appropriate. The role contributes to the creation of support documentation, provides first-line investigation and gathers information to enable incident resolution and allocate incidents. The Help Desk Analyst advises relevant persons of actions taken and produces reports and analysis to support asset management activities and aid decision-making.

The role also acts as the routine contact point between the organisation and suppliers, supporting the resolution of supplier-related incidents, problems, or unsatisfactory performance. As well as collecting and reporting on supplier performance data.

The School
Oundle and Laxton Junior Schools have long been associated with the very best of modern independent education, especially boarding. The Schools take seriously their responsibility to pupils so that they can emerge as decent, open-minded adults; ambitious about what they can go on to achieve and contribute. Over 1400 pupils are on roll at the School, of whom 840 are full boarders. Academic results are steadfastly excellent.

A team of around 800 staff, both academic and support, ensure an education of the highest standard is in place across the Schools with the efforts of the whole team focused on this fundamental aim.

Living in Oundle
We are fortunate in our location at the heart of a beautiful market town. School and town are part of the same community and our pupils take their place within this community, not isolated from it. The town has a spirited cultural life, with an annual international festival, literature festival, and frequent performances of nationally touring shows at the School’s Stahl Theatre.

To apply
Full details of the role, including hours of work and salary, can be found by clicking on the link, below. If you are excited by this opportunity, please complete and return an application form and supplement to the application before the closing date. Please note CV submissions cannot be accepted.

Application closing date: 28 October 2024

Interview date: To be agreed with shortlisted candidates.

If you have any questions about the role, please contact:

HR Department, Oundle School, The Bursary, Church Street, Oundle, Peterborough, PE8 4EE

Email c/o: [email protected] or Tel: 01832 277193

Oundle School and Laxton Junior School are proud to be equal opportunity employers and we welcome applications from all. Both Schools are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Applicants will be required to undergo child protection screening appropriate to the post including checks with past employers and the Disclosure and Barring Service.

Recruitment Agencies

The Corporation of Oundle School has an internal recruitment department, but where agency support is required, we will engage our trusted partners. Our adverts are intended to encourage direct interest from potential applicants, not recruitment agencies. Speculative CVs sent from sources other than directly from a candidate, will not be acknowledged or considered.

How to Apply: Please apply via the website